Order Tracking

At Justsolovely, we want you to love your earrings, and receive them fast.

But we know that things don't always go to plan, so we have provided some information below to ease your mind: 

How long does shipping take? 

Due to high-demand and a small team, delivery can take between 7 and 40 days.  We work hard to make sure most orders arrive sooner rather than later though. 

How do my products arrive? 

Your products will arrive individually as we send each pair as soon as it is ready to go, so you can start enjoying them faster rather than waiting for all of them together.

What is my product gets lost/damage in transit?

If your product does not arrive after 40 days, or it arrives damaged within this time please email us and we will organise a replacement. Note: Replacements are sent up to 7 days after your query is resolved. 

 What if I just want my money back? 

We do not offer refunds on sale items. If you wish to get a refund on a non-sale item you must email customer service and our wonderful customer service team will help you through this process and provide return information. Once we have received and processed your return, we will arrange a refund provided the return is accepted by our team. Please note that you are responsible for the cost of returning an item.